Customer Help

We provide 24/7 support to our customers, worldwide.

You can contact us by:

Common purchase queries answered

Orders and Shipping

It depends if the ordered products are on stock, or not.

If the ordered products are on stock, we do our best to ship out within 48 hours.

All products which are not on stock are produced on back-order. The average delivery time in 2018 was 29 days.

By ordering your first product an account will be made automatically.

During the check-out procedure you can send us a shipping address in case it is different than your invoice address.

If you like to change the shipping address afterwards, you can send an email with your order number and the correct shipping address.

Once an order is shipped out, we always provide the related shipping documents with our customers.

On the website of the courier you will be able to track the status of the shipment. If this service is not available with the courier we selected for your order, you are always free to contact us. We will be happy to inform you about the status of your order.

Outside The Netherlands, we ship all our orders without any VAT.

If you need to swap an item

Returns and Exchanges

We are very strict in using high quality materials and coatings, which are safe for children.

We have been selling our product since 2005 and not any sold product has been returned broken.

If however it might happen you are not satisfied, we offer a 5 year warranty on the quality.

In theory impossible, as we have several checks in processes related to shipping our orders worldwide. 

If it however might happen that an incorrect product has been shipped out, all costs for returns and exchanges are on our account.

In case your order has arrived damaged, we ask you to contact us within 24 hours with a description and photo’s of the damage.

We provide 24/7 support to our customers, worldwide.

You can contact us by phone, email or by using the online contact form.

If you like to change the shipping address, you can send an email with your order number and the correct shipping address.

WHY CHOOSE OUR BATHROOM PRODUCTS

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